Terms & Conditions

Last updated: 1 July 2026

1. Acceptance of Terms

These terms govern your use of https://hetinfo.com, operated by Hetinfo Solutions. By accessing or using this website you accept these terms in full. If you disagree with any part of them, please stop using the site.

2. Our Services

Hetinfo provides software development, ERP and CRM implementation, AI solutions, business process automation, cloud services, IT consulting and ongoing maintenance. Descriptions on this website are for general information and do not constitute a binding offer.

Every engagement is governed by a separate written agreement — a proposal, statement of work or service agreement — which sets out scope, deliverables, timelines, acceptance criteria and fees. Where that agreement conflicts with these terms, the signed agreement prevails.

3. Quotations and Pricing

• Quotations are valid for 30 days from the date of issue unless stated otherwise.
• Prices exclude applicable taxes, which are charged at the prevailing rate.
• Third-party costs such as hosting, licences, domains and paid APIs are billed at cost and are the client's responsibility unless expressly included.
• Work outside the agreed scope is quoted and approved separately before it begins.

4. Payment Terms

Unless the signed agreement states otherwise, projects are invoiced against milestones, with an advance payable before work commences. Invoices are due within 15 days of issue. We may suspend work on overdue accounts after written notice, and delivery timelines shift accordingly.

5. Client Responsibilities

Timely delivery depends on both sides. You agree to:

• Provide content, credentials, approvals and feedback within the timeframes set out in the project plan.
• Nominate a single decision-maker empowered to sign off deliverables.
• Ensure you hold the necessary rights to any content, data or materials you supply to us.
• Maintain your own backups of production data once the system is handed over, unless you have engaged us for managed backup.

Delays caused by outstanding client inputs may extend timelines and, where they cause idle resource time, may attract additional charges.

6. Intellectual Property

On receipt of full payment, ownership of custom source code, designs and documentation created specifically for your project transfers to you.

We retain ownership of pre-existing tools, libraries, frameworks and general know-how used in delivery, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables. Third-party and open-source components remain subject to their own licences, which we will identify on request.

7. Confidentiality

Each party agrees to keep the other's confidential information secure and to use it only for the purpose of the engagement. This obligation survives the end of the engagement. We are happy to sign your NDA before discussions begin.

8. Warranty and Support

We warrant that delivered work will materially conform to the agreed specification. Defects reported within the warranty period stated in your agreement are corrected at no charge.

The warranty does not cover issues arising from changes made by third parties, modifications to the environment outside our control, misuse, or new requirements that were not part of the agreed scope. Ongoing maintenance is available under a separate support agreement.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of any engagement is limited to the fees paid by you for the specific services giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit, revenue, goodwill, data or anticipated savings.

Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

10. Termination

Either party may terminate an engagement with 30 days' written notice. On termination you remain liable for all work completed and costs committed up to the effective date. We will hand over completed deliverables, source code and documentation for the paid portion of the work.

11. Website Use

Content on this website — text, design, graphics, code and structure — is owned by Hetinfo and protected by copyright. You may view and print pages for your own reference. You may not republish, sell, or systematically extract content without our written permission.

You agree not to use this site in any way that is unlawful, that attempts to gain unauthorised access, or that interferes with its normal operation.

12. Third-Party Content

This site links to and embeds third-party services. We do not control those services and are not responsible for their content, availability or practices.

13. Governing Law

These terms are governed by the laws of India. The courts of Ahmedabad, Gujarat have exclusive jurisdiction over any dispute, though both parties agree to attempt good-faith resolution before commencing proceedings.

14. Changes to These Terms

We may revise these terms from time to time. The current version is always the one published on this page, with the last-updated date shown above. Continued use of the site after changes constitutes acceptance.

15. Contact

• Email: info@hetinfo.in
• Phone: +91 87808 70328
• Address: Hetinfo Solutions, 14, Abhinandan Apartment, Pratik Kunj Society, Ahmedabad, Gujarat 380007